Just send them to support and tell them to search for call quality, and they can find out how to fix it. This means the problem is more than likely to be your friend’s microphone. If you hear something the speakers are fine. Go to Tools > Options > Audio Settings and push the play button. So if you’re having sound trouble it’s usually because of a problem with the microphone or the speakers. When your friend talks into a microphone the sound is carried accross the internet and played through your speakers. How to fix Skype speaker problems and improve call quality If you’re chatting on Skype and having trouble hearing your friends we’ll help you get it fixed in no time. How to Fix Skype Speaker Problems and Improve Call Quality